Privacy Policy

Overview

At Luminatee, protecting your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect personal information when you browse our website, purchase our products, contact us, or otherwise use our services.

By accessing or using the Luminatee website, you acknowledge the practices described in this Privacy Policy.

Business Information

Luminatee

Address: 9920 SW Tigard St, Portland, OR 97223, United States

Email: [email protected]

Phone: +1 (213) 377-0499

Information We Collect

We may collect information that you provide directly to us when you:

  • Place or manage an order
  • Create a customer account
  • Contact our customer support team
  • Subscribe to emails or newsletters
  • Participate in surveys, promotions, or other website activities

Depending on how you interact with Luminatee, this information may include:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number, when provided
  • Order and purchase history
  • Account information
  • Communications with our customer support team

Payment Information

Payments made through Luminatee are processed by third-party payment service providers, which may include PayPal, Stripe, Airwallex, or other payment methods displayed at checkout.

Luminatee does not directly store complete credit or debit card details on our servers. Payment information is processed by the applicable payment provider according to its own security procedures and privacy practices.

Information Collected Automatically

When you access our website, certain information about your device and browsing activity may be collected automatically.

This may include:

  • IP address
  • Browser and device type
  • Operating system
  • Pages and products viewed
  • Date and time of visits
  • Referring websites or sources
  • General website interaction and usage information

We use this information to understand how visitors use our website, improve performance and functionality, enhance the shopping experience, and help identify suspicious or potentially fraudulent activity.

How We Use Your Information

Information collected through Luminatee may be used to:

  • Process, manage, and fulfill your orders
  • Arrange production and delivery
  • Provide order and shipping notifications
  • Respond to questions and customer support requests
  • Maintain and improve our website and services
  • Personalize your shopping experience
  • Detect and help prevent fraud or unauthorized activity
  • Maintain the security of our website
  • Meet applicable legal, accounting, and regulatory requirements
  • Send marketing or promotional communications when you have chosen to receive them

How We Share Information

We may share personal information with third parties when reasonably necessary to operate our website, fulfill orders, process transactions, and provide our services.

These third parties may include:

  • Payment processors
  • Production and fulfillment partners
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and performance services
  • Customer service providers

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, or services.

Luminatee does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

Luminatee may use cookies and similar technologies to support website functionality and understand how our website is used.

Cookies may help us:

  • Keep essential website features working correctly
  • Remember selected preferences
  • Maintain shopping cart functionality
  • Understand website traffic and visitor activity
  • Improve website performance
  • Provide a more relevant shopping experience

Most browsers allow you to manage or disable cookies through their settings. Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.

Email Communications

When you provide us with your email address, we may use it to send communications related to your interaction with Luminatee, including:

  • Order confirmations
  • Payment or order-related notifications
  • Shipping and tracking updates
  • Responses from customer support
  • Promotional emails if you have chosen to receive them

You can unsubscribe from promotional communications at any time by using the unsubscribe option included in the applicable email.

Transactional communications relating to an active order may still be sent when necessary to provide our services.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Process and maintain records of orders
  • Provide customer service
  • Comply with legal, tax, accounting, or regulatory obligations
  • Prevent fraud and maintain security
  • Resolve disputes
  • Enforce our policies and agreements

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

Data Security

Luminatee uses reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online service, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Request information regarding how your personal information is used or disclosed

To submit a privacy-related request, contact us at [email protected].

We may need to verify your identity before completing certain requests.

Children’s Privacy

Luminatee is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at [email protected] so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Luminatee does not control and is not responsible for the privacy practices, content, security, or policies of those third-party services. We recommend reviewing the applicable privacy policy before providing personal information to any external website.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this page and will become effective upon publication unless otherwise stated.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Luminatee

Email: [email protected]
Phone: +1 (213) 377-0499
Address: 9920 SW Tigard St, Portland, OR 97223, United States